Frequently asked questions

What are our shipping policies?


All orders are shipped within 1-3 business days of payment. Please allow 7 -14 additional working days for customized orders. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service or you can opt for the express shipping which will take 1 to 2 working days. For international Orders: For all international orders please contact me personally at creationsbymagali@hotmail.com prior to placing your order. For orders to be shipped outside of Singapore, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.




Customised order ?


To custumise your product follow these simple steps:

  1. Send a request via the contact page
  2. Indicate the product you want to customise
  3. Indicate fabric you want to use
  4. Allow me 7 to 14 working days to produce it after confirmation
  5. You will receive an invoice and production will start only after receiving the payment




Limited Edition


All creations are only produced in Limited Edition, please contact me via my contact page to ask for customised products if the one you want is sold out.




Gift


If your purchase is to be a gift please indicate in the comments : "GIFT" + select a Tag Number from below 1. Thank You 2. Happy birthday 3. With love 4. Love you mum 5. Love you dad 6. Miss you




Return policy


Customised orders are non-refundable. All products are handmade and every single item is carefully chosen and assembled to ensure its quality. However if you have any problem with your order please contact us dirtecly on our contact page or send us an email at : creationsbymagali@hotmail.com we will reply in 2 working days to arrange a return and make an exchange. But, please let us know before you send them so that we can look out for the returned item. Original shipping charges are non refundable and the customer is responsible for return shipping costs. Please package returned items carefully. All items returned must be undamaged, unused, and include all parts.





TERMS AND CONDITIONS

The following terms and conditions govern all use of the creationsbymagali.com website (the “Site”) and the services available at the Site. The Service is owned and operated by Creations by Magali. The Service is offered subject to acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by Creations by Magali.

Creations by Magali reserves the right, at its sole discretion, to modify or replace any of these Terms and conditions at any time. It is your responsibility to check the Terms and Conditions periodically for changes.

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